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How Our Partner Portal Works

Once you become an approved Remorin trade partner, we will create a dedicated Trade Portal for you. Through the Trade Portal, you can submit customer details, upload reference photographs, select product options, arrange model review communication and track the progress of every order.

 Account Management

After logging in, select the account icon in the top-right corner to change your password or securely sign out.

Please keep your login details confidential and do not share them with anyone who is not authorised to access your account.

Creating and Managing Orders

You can create new orders directly through the Trade Portal and select the options most suitable for each family, including:

  • Portrait type and size
  • Hidden Chamber
  • Base style
  • Personalised engraving
  • Delivery method

All submitted orders are stored within your account. You can view the current status of each order at any time, giving you a clear overview of its progress from photograph submission and digital modelling through to approval, production and dispatch.

 Submitting Reference Photographs

The Trade Portal supports two photograph submission methods.

Uploading Photographs on Behalf of the Family

You can upload the family’s reference photographs directly when creating the order.

Allowing the Family to Upload Photographs

Alternatively, enter the family member’s email address and the system will automatically send them a secure photograph-upload link. They can submit their images directly without needing access to your Trade Portal account.

The upload link remains valid for 180 days. Once it has expired, a new link can be generated and sent through the portal.

Photograph Guidance

We understand that families may not always have clear or professionally taken photographs available. Some images may have been taken many years or even decades ago, and the angle, lighting or image quality may be less than ideal.

This should not prevent an order from being submitted. Our artists will review all available references and use them together to recreate the person’s appearance, expression and distinctive features as faithfully as possible.

However, photograph quality has a direct impact on the level of detail and accuracy we can achieve. Wherever possible, we recommend providing:

  • A clear, front-facing photograph
  • Photographs showing both side profiles
  • Images taken in natural light with the face unobstructed
  • Photographs that clearly show the facial features, hairstyle and overall face shape

A clear, passport-style front-facing photograph is particularly helpful. Where possible, please provide photographs taken during the same period of the person’s life, as this helps our artists create a consistent and accurate representation.

Where reference photographs are limited or unclear, additional communication with the family may be required to better understand the person’s appearance and achieve the best possible result.

Model Preview and Communication

When submitting an order, you can provide the WhatsApp number or email address of the person responsible for reviewing and approving the digital model. You can also use the message board within the Trade Portal to communicate directly with our design team.

You can choose one of the following two communication options:

 

Communication Through the Trade Partner

The digital model preview will be sent to your business. You can then review it with the family, collect their comments and send their feedback to Remorin.

Direct Communication with the Family

With the family’s permission, you may provide the contact details of their nominated representative. Remorin can then send the model preview directly to them and discuss any requested amendments.

Whichever option you choose, you will still be able to monitor the order and its current review status through the Trade Portal.

Portrait Types and Sizes

Remorin offers:

  • Single-person portrait busts
  • Two-person portrait busts

Each option is available in three standard heights:

  • Small:5 inches(approx. 6 cm) 
  • Medium:3 inches (approx. 8 cm) 
  • Large:4 inches (approx. 10 cm) 

All measurements are approximate. The final height may vary slightly depending on the hairstyle, pose and individual design details.

Bespoke sizes may also be available on request.

Hidden Chamber

A Hidden Chamber can be added to all portrait types and standard sizes.

It provides a discreet place to preserve a small item of personal significance, such as:

  • A small amount of ashes
  • A lock of hair
  • A ring or small piece of jewellery
  • Another meaningful keepsake

This option can be selected through the Trade Portal when creating the order.

Bases and Personalised Engraving

We currently offer crystal and solid wood bases, which can be selected through the Trade Portal according to the family’s preference.

Personalised engraving can also be added, including:

  • A name
  • Dates of birth and passing
  • A short memorial message
  • A personal dedication

Families may also choose to order the portrait without a base and arrange their own alternative. Further base styles will be introduced over time.

 Delivery Options

Your business address will be saved within the Trade Portal. When placing an order, you can choose between two delivery options.

Delivery to Your Business

The finished portrait will be delivered to your premises for the family to collect.

Direct Delivery to the Family

The finished portrait can be sent directly to the family’s chosen address.

Every Remorin portrait is carefully presented in gift packaging. From photograph submission and model approval through to production and final delivery, our aim is to provide trade partners and families with a clear, thoughtful and reassuring experience.